Quality Policy

Lola 38 Hotel aims to deliver innovative, reliable, and sustainable services by placing guest satisfaction at the heart of its boutique hospitality approach. In a constantly evolving tourism sector, we strive to be a preferred and distinguished brand through our unique character and high service standards.

In line with this objective, we commit to:

Responding to our guests’ needs and expectations accurately, promptly, and with care, while upholding strong ethical values.
Investing in qualified human resources and modern technological infrastructure, and continuously supporting innovative practices to enhance service quality.
Improving service quality through ongoing training programs that support employee development, motivation, and well-being.
Creating a responsible, environmentally conscious, and forward-thinking team culture that makes a meaningful difference within the industry.
Ensuring guest satisfaction and earning lasting trust through a reliable, sincere, and innovative service approach.
Embracing teamwork as a core value; integrating friendliness, respect, and trust with guest satisfaction, and delivering high-quality service in a planned, systematic, and continuous manner.
Conducting all operations in compliance with applicable legal requirements and the principles of the Quality Management System, while continuously improving its effectiveness.

These principles constitute the Quality Policy of Lola 38 Hotel.

Our Mission

At Lola 38 Hotel, our mission is to provide a safe, comfortable, and peaceful stay by meeting and exceeding our guests’ needs and expectations.

By continuously developing and renewing our team in line with changing conditions, we aim to maintain the highest level of guest satisfaction. Through our innovative perspective, strong team spirit, and professional service approach, we deliver a distinctive and memorable hospitality experience.

Our Vision

To become a leading and exemplary brand in boutique hospitality by delivering high-quality, distinctive, and innovative services that ensure unconditional guest satisfaction.

In line with this vision, we aim to:

Uphold mutual respect, transparency, and integrity in our relationships with both guests and employees.
Act with a strong sense of responsibility toward society, the natural environment, and humanity.
Integrate the opportunities of the digital age into all areas of our services.
Meet our guests’ needs and expectations with a service approach that consistently goes beyond what they anticipate.